Terms of Service

Y3NKO (“we”, “us”, “the Platform”) runs a website that helps people plan a trip to Ghana: a directory of places to eat, stay and go in Accra, and a trip planner you can share with the people you travel with. Our full identity is at the foot of this page.

These terms apply to everyone who uses the Platform: people planning a trip, businesses that list or claim a page, and anyone simply browsing. By creating an account you accept them. If you do not accept them, please do not use the Platform.

Businesses that list with us are also bound by the Host Agreement, which sits on top of these terms.

We do not own, run, staff or inspect any of the restaurants, stays, tours, events or venues on the Platform. The businesses do that.

Today, you book with each business directly. Listing pages show the business’s own phone number, WhatsApp, email or website, and you contact them yourself. We do not take payments, we do not hold your money, and we take no fee or commission on anything you arrange. Anything you agree with a business, including its price, its deposit and its cancellation terms, is between you and them. We are not a party to it.

Where a business has an account with us, a listing may also let you send it a request through the Platform, such as a free table reservation or a venue enquiry. We pass your request on; the business decides whether to accept it.

Many listings are pages we put together ourselves from information the business has made public, such as its website, social media pages and map listings. Each one says so on the page, and the business has not necessarily checked it.

• Prices, opening hours, menus and contact details on a directory listing may be out of date. Check them with the business before you rely on them.
• A directory listing is not an endorsement, and it does not mean the business works with us.
• Some listings are added as drafts and only published once someone has checked them, but we cannot promise every detail on every page is right.

If you spot a mistake, use the report button on the listing page or email contact@y3nko.travel.

If you run a business that has a directory listing, you can ask to claim it using the form on its page. If your business is not on the Platform yet, you can apply to add it. Listing and claiming are free.

• You may only claim or list a business you own or are authorised to act for.
• A person on our team reviews each claim and application, and may contact you to confirm it before approving it. We can turn down a claim or application, and we will tell you why.
• Once a page is yours, you are responsible for keeping it accurate, under the Host Agreement.

• You must be at least 18 years old to hold an account.
• The information you give us must be accurate, and you must keep it up to date.
• You can sign in with an email and password, or with Google or Apple. You are responsible for keeping your sign-in safe and for anything done through your account.
• Tell us straight away at contact@y3nko.travel if you think someone else has access to your account.
• We may suspend or close an account that breaks these terms, and we will tell you why.

You can plan a trip on Y3NKO: add days, places from the Platform and your own notes, and invite other people to see or edit it.

• A trip is private to you and the people you invite. Anyone you invite can see the plan, and, depending on the role you give them, change it.
• If you add your arrival or departure details, the people on the trip can see them.
• You can publish a trip as a public page at an address you choose, with or without an access code. A published page can be seen by anyone who has the address (and the code, if you set one). It does not show notes, names or flight details, and it shows photos only if you choose to include them.
• Only upload photos you took or have the right to share, and think about the people in them before you make them public.

Places in your plan link to the business’s own contact details. Adding a place to a trip does not book it.

The Translate page translates text and reads it aloud using GhanaNLP’s Khaya service. It is machine translation. It can be wrong, and it is not a substitute for a person who speaks the language, especially for anything medical, legal or about money.

You agree not to:

• Use the Platform for anything unlawful.
• Post false, misleading or fraudulent content, including fake reviews or a claim to a business that is not yours.
• Harass, abuse or discriminate against anyone.
• Upload content you do not have the right to share, or someone else's personal details without their permission.
• Scrape, copy or republish Platform content without our permission.
• Interfere with how the Platform runs, or try to get access you are not entitled to.

You can report a listing you think breaks these rules using the report button on any listing page. We look at every report.

Reviews can only be left for a booking made and completed through the Platform. Because online booking is not open yet, reviews are not open either.

You keep ownership of anything you post: reviews, photographs, trip plans, listing text. By posting it you give us permission to store it and display it on the Platform to the people you have chosen to share it with (or to everyone, for anything public such as a published trip page or a listing), without payment, for as long as it is on the Platform. We do not use your private trip photos or plans in our marketing. You are responsible for making sure what you post is yours to post.

We may remove content that breaks these terms or is unlawful.

We plan to let you book and pay for some listings on the Platform later. None of this section applies until then, and we will update these terms and tell account holders before it does. For now, it describes how paid bookings will work.

If a problem is with the Platform itself, or with a listing that is wrong, email contact@y3nko.travel and tell us what happened. We will look into it and reply in writing.

If the problem is with something you arranged with a business directly, take it up with the business. We are happy to hear about it, and we may correct or remove the listing, but we cannot refund money we never took or decide a dispute we were not part of.

We are responsible for running the Platform with reasonable care and skill.

We are not responsible for the quality, safety or legality of what a business provides, because we do not provide it, or for what you arrange with a business directly. We are not liable for losses caused by relying on listing information you did not check with the business, for losses that were not reasonably foreseeable, or for losses caused by something outside our reasonable control.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, your mandatory legal rights under the law of the country you live in are not affected by anything in these terms.

We may update these terms. If a change materially affects you we will email account holders and post a notice on the Platform before it takes effect. The date at the top of this page shows when it last changed.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction.

If you are a consumer resident in the UK or the EU, this does not deprive you of the protection of the mandatory consumer laws of the country you live in, and you may also bring proceedings in your own country’s courts.

Questions about these terms: contact@y3nko.travel. We aim to reply within two business days. Y3NKO is identified in full below.