Safety & trust

Plan with a clear head.

What we check, what we don't, and how to book with a place directly and safely.

What we check

How places get on Y3NKO.

01
Most places are researched by us
To help you plan, we list places we've researched from public information, such as their own website, social pages and maps. Each page says when we last checked it. Anything you arrange with them is directly between you and them.
02
Businesses that join are checked
A business that claims its page or lists with us is checked first: we confirm a claim with the business by phone, and review a new host's application and identity documents before anything goes live.
03
We don't inspect every detail
We don't visit every place or verify every price, menu or photo, and details change. Treat a page as a starting point and confirm with the place before you pay.
Before you pay anyone

Booking with a place directly.

You book with the place itself, so you'll agree the details with them. A few habits go a long way:

  • Get the dates, price, what's included and the cancellation terms in writing, on WhatsApp or email.
  • When you pay by Mobile Money, check the name the payment prompt shows matches the business or the person you've been dealing with before you approve it.
  • Be wary of pressure to pay everything immediately, or of prices far below similar places.
  • Y3NKO isn't taking payments yet. Anyone asking you to pay “Y3NKO” for a booking is not us.
If something's off

Tell us.

If a listing looks wrong, misleading or unsafe, use “Report this listing” on its page. It goes straight to the people who can take it down.

For anything else, email contact@y3nko.travel. We answer Mon-Fri, 8am-6pm GMT. Signed in, you can also raise it from your support page.

On the ground

While you're in Ghana.

  • Share your plans. Your trip shows who's coming, where you're staying and who lands when, so invite the people who should know.
  • Use a ride app (Uber, Bolt or Yango) so the driver and route are on record.
  • Keep a copy of your passport and the address of where you're staying on your phone.
In an emergency

Call 112 for all emergency services, or the Police on 191, before you contact us.